一手 Firsthand · 服饰连锁 · 全渠道零售中枢Omnichannel retail core for apparel chains

一手交钱，一手交货
账，同一秒交清One hand takes payment.
The other clears the ledger.

收银、库存、补调、会员、清算，本来就该是同一件事。一手把门店 POS、移动收银、线上店铺和总仓放进同一个库存中心 —— 门店卖掉一件，线上可售当场少一件，总账同一秒记完。 Checkout, inventory, replenishment, membership and settlement were never separate problems. Firsthand puts your counter POS, mobile POS, online shops and central warehouse on one inventory core — sell one in store and the online sellable count drops in the same second, with the ledger already written.

预约演示Book a demo 先看在线沙盘 →Try the live sandbox →

已在服饰连锁场景验证 · 支持直营 / 加盟 / 联营专柜 / 线上店铺同盘经营Proven in apparel chains · direct, franchise, concession and online channels on one pool

一手 Firsthand · 门店实景 —— 收银与库存联动

门店实景 —— 左边收银，右边库存中心，同一秒联动In-store view — checkout on the left, inventory core on the right, same second

16个渠道channels

线下门店 + 线上店铺同盘Stores + online shops, one pool

↑ 线上占比 57%57% online

99.4%

RFID 整箱读取准确率RFID case-read accuracy

↑ 1.2 秒 / 箱1.2s per case

124万

可释放积压库存（示例口径）Dead stock released (sample)

↑ 省全国回仓运费 8.6 万¥86k return freight saved

10天days

月度核算提前完成Faster monthly close

↑ 移动加权平均成本Moving weighted average

问题在哪The problem

不是没系统，是系统各算各的You have systems. They just don't agree.

多数服饰连锁已经有 POS、有 ERP、有电商后台。真正的成本，出在它们之间对不上的那几个小时。 Most apparel chains already run a POS, an ERP and an e-commerce back office. The cost sits in the hours where they disagree with each other.

线上线下两套库存Two sets of stock

门店卖掉的那件，电商后台过几小时才知道。大促当天就是超卖、砍单、赔付。 What the store sold reaches the online back office hours later. On a big promo day that becomes oversell, cancellations and penalties.

补调靠 Excel 和感觉Replenishment by spreadsheet

四十列的宽表导出来，人工判断哪个店该补、哪个该调。口径没人复核得了。 A forty-column export, then a human guess at what to push where. Nobody can re-check the logic.

券、储值、积分算不清Coupons and stored value blur revenue

联营门店按吊牌额分红，券和储值没分摊，月底两张对账表倒推差异。 Concessions settle on ticket value while coupons go unallocated, so month-end becomes reverse-engineering two spreadsheets.

权限一刀切All-or-nothing permissions

要么什么都看不到，要么全公司数据都能导。审计问起来说不清谁改了价。 Either people see nothing or they can export everything. When audit asks who changed a price, no one can say.

核心能力Platform

一套系统，覆盖前台到后台One system, counter to back office

柜台、手持、自助，同一个交易服务Counter, handheld, self-service — one service

换设备只换外壳。促销引擎、会员权益、库存扣减完全一致，业绩归属也不会因为换了台机器就记错人。 Swapping devices swaps only the shell. The promotion engine, member entitlements and stock deduction are identical, and attribution never drifts because someone used a different terminal.

✓触屏 / 双屏 / 移动 / 自助收银同源Touch, dual-screen, mobile and self-checkout from one codebase

✓任意组合支付：微信、支付宝、云闪付、数字人民币、储值、券、积分Split tender across WeChat Pay, Alipay, UnionPay, e-CNY, stored value, coupons and points

✓吊牌二维码 / RFID 整箱读取，1.2 秒一箱Tag QR and RFID case reads, 1.2 seconds per case

✓本店断码自动转云货架，业绩仍归本店导购Out-of-size items route to the cloud shelf, credit stays with the store associate

✓改价需授权，超折扣区间自动进审批与审计日志Price overrides need authority; out-of-band discounts hit approval and the audit log

导购手持机 · 扫吊牌二维码开单，促销与会员自动带出Associate handheld — scan a tag to open a sale; promotions and member rights apply themselves

一盘货：门店、云仓、总仓、线上同一个池子One pool: stores, cloud warehouse, DC and online

实存、预占、可用分开记。进入收款先软预占，结算才动实存 —— 同一件货不会被另一台收银机和线上同时卖掉。 On-hand, allocated and available are tracked separately. Entering payment places a soft hold; only settlement moves on-hand — so the same unit can't be sold twice by another till and the web at once.

✓全渠道可售 = 本店可用 + 邻店 + 云仓，实时重算Sellable = store available + nearby + cloud, recomputed live

✓分级可用：大促预留、新店预留、加盟与直营分别授信Tiered availability for promo holds, new-store holds, franchise vs direct

✓智能路由：就近 / 就全 / 库存压力 / 门店评分，权重可调且可解释Order routing by distance, completeness, stock pressure and store score — weighted and explainable

✓库存流水追加写入，不可修改，逐笔可核Append-only stock ledger, immutable and auditable line by line

一手 Firsthand · 零售中枢

预占与出库分离 —— 实存、可用、全渠道可售三个数字各自变化Hold and issue are separate — on-hand, available and sellable each move differently

模型给建议，人签字，签字工号进日志The model proposes, a person signs, the ID is logged

补调口径印在页面上，不藏在表外的备注里。谁都能复核为什么系统建议这家店补 24 件。 The replenishment formula is printed on the page, not buried in a note beside the spreadsheet. Anyone can re-derive why the system asked for 24 units.

✓修正深度 = 周速率 × 补调周数 + 起铺量 + 陈列量Depth = weekly rate × cover weeks + opening qty + display qty

✓畅 / 平 / 滞按实际售罄与目标售罄的偏离自动判定Fast / normal / slow classified by deviation from target sell-through

✓滞销就地设特卖商圈，省掉全国回仓运费Slow movers go to a local clearance zone instead of shipping back to the DC

✓半自动：建议一键转发货指令，但必须有人确认Semi-automatic: one click turns advice into shipping orders, but a human must confirm

一手 Firsthand · 零售中枢

口径公开 · 判定与建议动作两列决策Open formulas — verdict and recommended action in two columns

一笔跨渠道订单的钱，落在谁账上说得清Every yuan of a cross-channel order lands somewhere explainable

接单方、发货方、平台方、导购归属、权益承担五方分账，合计必须对平顾客实付。差异在发生当天就看得见，不是月底倒推。 Receiver, shipper, platform, associate credit and entitlement cost — five-way split that must reconcile to what the customer actually paid. Discrepancies surface the same day, not at month end.

✓券 / 储值 / 积分按承担方分摊，联营按真实销售额分红Coupons, stored value and points allocated to whoever bears them; concessions settle on real revenue

✓联营与商场对账单自动生成，应结 = 实收 ×（1 − 扣点）逐行可验Concession and mall statements auto-generated; payable = net × (1 − commission), verifiable per line

✓移动加权平均成本，月度核算提前 10 天Moving weighted average costing, closing 10 days earlier

✓权益负债池按月披露：储值未核销、券已发未用、积分敞口Liability pool disclosed monthly: unredeemed stored value, issued coupons, points exposure

一手 Firsthand · 零售中枢

分账链路合计与顾客实付逐笔对平The split chain reconciles exactly to the customer payment

权限管「能做什么」，数据范围管「对谁做」Permissions govern what; data scope governs whom

12 个零售岗位 × 11 个功能模块，一张矩阵说清每个人看得到什么。同一个页面、同一段代码，总经理看 16 个渠道，店长只看 1 家。 Twelve retail roles across eleven modules in one matrix. Same page, same code: the GM sees 16 channels, a store manager sees one.

✓四档授权：无权限 / 只读 / 可编辑 / 可审批Four levels: none, read, edit, approve

✓线上与线下是两套数据范围，不是两套系统Online and offline are two data scopes, not two systems

✓审批权收口到一个人，执行权分散到岗位Approval converges on one owner; execution spreads across roles

✓越权访问被拦截并写入操作日志Blocked access is logged, not silently hidden

一手 Firsthand · 零售中枢

岗位 × 功能权限矩阵Role × module permission matrix

产品主张The thesis

「一手」这个名字，说的就是这条链路The name is the product

老话说「一手交钱，一手交货」，讲的是当场两清、不留尾巴。一手把这句话延伸到后台 —— 顾客付完款的那一刻，下面这八件事已经做完了。 The old phrase — money in one hand, goods in the other — is about settling on the spot with nothing left hanging. Firsthand extends it to the back office: by the time payment clears, these eight things have already happened.

POS 终端terminal

柜台收银机 / 导购手持机 · 工号已绑定Counter till or associate handheld, operator ID bound

0 ms

交易中心Transactions

生成零售单，促销与会员权益已核销Sale created, promotions and member entitlements applied

12 ms

库存中心Inventory

本店实存扣减，预占释放；断码行走云仓代发Store on-hand deducted, hold released; out-of-size lines ship from the cloud warehouse

34 ms

全渠道可售Sellable pool

线上可售同步下调 —— 这一步就是防超卖Online sellable drops in step — this is the oversell guard

41 ms

会员中心Membership

积分入账、券核销、全渠道会员合一Points posted, coupons redeemed, identity unified across channels

55 ms

业绩归属Attribution

门店 + 开单导购；云货架单业绩仍归本店Store plus the associate; cloud-shelf sales still credit the store

61 ms

财务Finance

收入确认，券 / 储值按承担方分摊Revenue recognised, coupons and stored value allocated to the bearer

78 ms

门店端Store

电子小票推送、小票机打印；低于起铺量则触发补货预警E-receipt pushed and printed; a low-stock alert fires if it drops below par

93 ms

耗时为演示环境实测量级，用于说明链路顺序，非性能承诺。 Timings are indicative of the demo environment and illustrate ordering, not a performance guarantee.

适用场景Scenarios

直营、加盟、联营、线上，同盘经营Direct, franchise, concession and online — one pool

直营门店Direct stores

核心Core

店长看板、导购业绩、收银与退换、循环盘点、调拨收发，一台设备走完。 Manager dashboard, associate performance, sales and returns, cycle counts and transfers — all on one device.

加盟商Franchise

授信额度、账期、返利比例结构化管理；库存纳入共享池但独立清算。 Credit limits, payment terms and rebates held as structured contract data; stock joins the shared pool while settling separately.

联营专柜Concessions

商场扣点、赠品与券分摊、对账单自动出，按真实销售额分红。 Mall commissions, gift and coupon allocation, statements generated automatically, dividends on real revenue.

线上店铺Online shops

O2O

天猫、京东、抖音、微信商城、官方商城统一接单，智能路由派给最合适的履约点。 Tmall, JD, Douyin, WeChat and your own store feed one order pool, routed to the best fulfilment node.

云货架 / 缺货销售Cloud shelf

本店没有的码，照样成交，由云仓或邻店发货，业绩不流失。 Sizes you don't stock still convert — the cloud warehouse or a nearby store ships, and the sale stays yours.

仓储与 RFIDWarehouse & RFID

PDA 出入库、货位指引、超期自动入库；RFID 整箱读取满足品牌方合规要求。 PDA receiving and picking, bin guidance, auto-receipt on overdue lines; RFID case reads meet brand compliance mandates.

和传统做法比Versus the status quo

差别不在功能清单，在对不对得上The difference isn't the feature list. It's whether the numbers agree.

环节	Area	POS + ERP + 电商后台各一套
库存口径Inventory	各系统各一份，靠定时同步，延迟以小时计One copy per system, batch-synced, hours of lag	同一个库存中心，实存 / 预占 / 可用分离，毫秒级One core; on-hand, held and available separated, millisecond updates
超卖Oversell	大促必然发生，事后砍单赔付Inevitable on promo days; cancel and compensate after	软预占在收款前就锁住，线上可售当场下调Soft hold locks before payment; online sellable drops immediately
补调依据Replenishment	导出宽表人工判断，口径无人复核Wide export, human judgement, unverifiable logic	公式印在页面上，判定 + 建议动作两列决策Formula on the page; verdict and action in two columns
联营分红Concession payout	按吊牌额算，券与储值未分摊Based on ticket value, coupons unallocated	按真实销售额，五方分账合计对平实付On real revenue; five-way split reconciles to cash received
权限Access	模块级一刀切，数据范围靠人自觉Module-level only; data scope by convention	功能权限 × 数据范围两个维度，越权入日志Permission × data scope, with blocked attempts logged
月结Month-end	两张对账表倒推差异，压到最后几天Reverse-engineer two statements in the final days	差异当天可见，核算提前 10 天完成Variances visible same day; close 10 days earlier

在线体验Live demo

不用注册，直接进去点No signup. Just click through it.

下面是可交互的演示环境，数据为示例数据，不连接任何真实业务系统。 Interactive demo environments with sample data, connected to no production system.

岗位沙盘Role sandbox

主推Start here

切换 12 个零售岗位，看同一套系统在每个岗位眼里长什么样 —— 含门店实景：收银与库存同一秒联动。 Switch between 12 retail roles and see the same system through each pair of eyes — including the in-store view where checkout and stock move together.

进入沙盘Open sandbox

移动收银Mobile POS

手机打开体验最佳。扫吊牌二维码开单，走完会员、促销、收款，看后台库存实时扣减。 Best on a phone. Scan a tag to open a sale, run member and promotions, take payment, watch stock move.

打开移动收银Open mobile POS

吊牌二维码Printable tags

五张模拟吊牌，可直接打印。用手机相机扫，即在移动收银台加入购物车 —— 会议室里就能演示。 Five simulated hang-tags you can print. Scan with a phone camera to drop items into the basket — demo it in a meeting room.

打开吊牌页Open tag sheet

一手 Firsthand · 商品吊牌二维码

打印出来剪开，就是货架上的吊牌Print, cut, and they're the tags on your rack

会议室里就能把整条链路演一遍Demo the whole chain in a meeting room

把吊牌页打印出来，用手机相机扫任意一张 —— 商品进购物车、促销自动命中、收款完成，右边的库存流水同一秒落账。不需要装任何 App，也不需要连你的生产系统。 Print the tag sheet and scan any tag with a phone camera — the item lands in the basket, promotions fire, payment completes, and the stock ledger posts in the same second. No app to install, nothing wired to your production systems.

价格Pricing

按门店数计费，实施单独报价Priced per store, implementation quoted separately

下列为参考区间，最终以门店规模、渠道数量与对接系统复杂度确定。 Indicative ranges. Final pricing depends on store count, channel count and integration scope.

门店版Store

单店或十店以内的品牌Single store or up to ten

¥980 / 店 · 月起¥980 / store / mo

收银台 + 移动收银Counter and mobile POS
本店库存与调拨Store inventory and transfers
会员与促销Membership and promotions
基础报表Standard reports

咨询Enquire

最常选

Most chosen

连锁版Chain

数十至数百家门店，含加盟与联营Tens to hundreds of stores, incl. franchise and concession

¥680 / 店 · 月起¥680 / store / mo

门店版全部能力Everything in Store
全域库存 + 智能路由Omni inventory and order routing
智能补调模型Replenishment model
线上店铺接入（天猫 / 京东 / 抖音 / 微信）Online channels (Tmall, JD, Douyin, WeChat)
联营对账与清算中心Concession statements and settlement
岗位权限与数据范围Role permissions and data scope

预约演示Book a demo

集团版Group

多品牌、多法人、跨区域集团化经营Multi-brand, multi-entity, multi-region groups

面议Contact us

连锁版全部能力Everything in Chain
多品牌独立核算Per-brand independent accounting
跨组织清算与利益分配Cross-entity settlement
私有化部署 / 专属实例Private deployment or dedicated instance
历史系统迁移与并行运行Legacy migration and parallel run

联系我们Contact us

常见问题FAQ

你大概会问的几件事What you're probably about to ask

能不能不换掉现在的 ERP？Can we keep our existing ERP?

可以。一手的定位是零售中枢，不是替你重做财务总账。常见做法是保留 ERP 作为总账与应付，一手负责门店、库存、渠道与清算，通过接口把凭证推回去。可以按模块逐步替换，不要求一次性切换。 Yes. Firsthand is the retail core, not a replacement general ledger. The usual pattern keeps your ERP for GL and payables while Firsthand runs stores, inventory, channels and settlement, pushing journals back over an interface. Replacement is module by module, never big-bang.

门店网络不稳定怎么办？What happens when a store loses connectivity?

收银端支持断网continue交易，恢复后补传。需要注意的是：断网期间无法参与全域库存的实时预占，所以离线成交的部分在恢复后才会反映到线上可售 —— 这一点我们会在实施时按你的大促场景单独设计策略。 The till keeps selling offline and syncs on reconnect. One honest caveat: while offline it cannot take part in real-time holds, so offline sales only reach the online sellable pool once it reconnects. We design the policy for that around your promo peaks during implementation.

数据放在哪里？合规吗？Where does the data live?

中国大陆客户默认部署在境内节点，数据不出境。集团版支持私有化部署到你自己的机房或云账号。会员手机号等个人信息按《个人信息保护法》做脱敏与最小化处理，页面上默认只显示掩码号码。 Mainland China customers are deployed on in-country nodes with no cross-border transfer. Group tier supports private deployment into your own data centre or cloud account. Personal data such as member phone numbers is minimised and masked by default in line with PIPL.

RFID 是必须的吗？Is RFID required?

不是。一手不依赖 RFID 也能完整运行，条码与吊牌二维码足够。但如果你在给 GU、优衣库这类品牌方供货，RFID 往往是对方的硬性要求，一手已经把整箱读取和 EPC 编码留好了位置。 No. Firsthand runs fully on barcodes and tag QR codes. That said, if you supply brands like GU or Uniqlo, RFID is often their mandate — case-level reading and EPC encoding are already accounted for.

上线要多久？How long does rollout take?

取决于渠道数量和历史数据量。典型节奏是：主数据与商品档案 2–4 周，门店与收银 4–6 周，线上渠道与清算 6–10 周，期间与旧系统并行。我们不建议在大促季切换。 It depends on channel count and data history. A typical rhythm is 2–4 weeks for master data, 4–6 for stores and POS, 6–10 for online channels and settlement, running in parallel with the old system throughout. We advise against cutting over during peak season.

这个演示是真实系统吗？Is the demo the real system?

演示环境是真实的前端与业务逻辑 —— 库存扣减、预占释放、促销计算、分账合计都是真算的，你可以逐笔核对。但它不连接任何生产数据库，所有数字为示例数据。 The demo runs real front-end and business logic — stock deduction, hold release, promotion maths and settlement splits are genuinely computed and you can verify them line by line. It connects to no production database; all figures are sample data.

一手交钱，一手交货
账，同一秒交清One hand takes payment.
The other clears the ledger.